Grievance Redressal is a management- and governance-related process now a day’s followed almost all higher educational institute and our college is no exception. While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from students and guardians, a wider definition includes actions taken on any issue raised by them to avail services more effectively.

Grievance Redressal System is a mechanism used to receive and taking action on complaints or grievances reported by stakeholders of private or public institutions, enabling prompt actions on their issues and to avail solutions more effectively. Online GRS in educational institution facilitates the main constituents of the institute including students, parents, teachers and other non-teaching staff to lodge grievances and ensure satisfactory solutions in a hassle free manner.

In fact, GRS is the gauge to determine efficiency and effectiveness as it provides feedback on the functioning of the organization,

Why GRS?

Grievance Redressal System is used to establish fair, independent and consistent mechanism for redressal of various issues faced by the institutes take holders and to develop a responsive attitude among all the constituents, there by maintaining harmonious atmosphere in the campus. It will help a lot to

The Objectives of the Grievance Redressal Cell:

The composition of this cell is as below:

Broad Functions of Grievance Redressal Cell:

Our BCDA COLLEGE OF PHARMACY & TECHNOLOGY, Hridaypur, Barasat, Kolkata-700127, also maintains an online portal for ease in the management of grievances. The link of the portal is:

Functioning or Grievance Redressalportal Mechanism of the portal is as follows:


External Links:   BCDA College Camp 2 /  AICTE /  WBJEE /  MAKAUT/  PCI 

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78 Jessore Road (South),Hridaypur, Barasat, Kolkata – 700127

(033) 2584 2665,9433841204(M)   ,

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